Customer Experience Technical Assistant

Job Overview

We are looking for a technically skilled and customer-focused Technical Support Specialist to provide expert support for hosting services and related technologies.

In this role, you’ll troubleshoot complex technical issues, monitor infrastructure, support and mentor HelpDesk agents, and collaborate with internal teams to improve service quality.

You’ll also advise customers on developing their services and contribute to the continuous improvement of our products and customer experience.

The role

You’ll play a key role in keeping our hosting services running smoothly while acting as a technical point of contact for both customers and colleagues. Working closely with different teams, you’ll help identify and resolve service disruptions, share technical knowledge, and support ongoing projects. You will also look for ways to expand customer solutions, assist with service transitions, and contribute to new developments that support the company’s growth.

Tasks & Responsibilities

• Provide technical support for Hosting and related services through tickets/chat/phone

• Partial infrastructure monitoring

• Mentoring HelpDesk agents

• Inform HelpDesk about widespread problems and keep them updated

• Escalate Tickets to Infrastructure

• Report Bugs to developers

• Report probable Infrastructure Incidents to the infrastructure department and to the managers

• Handling cross-sales / up-sales

• Provide customer feedback to Managers to improve products, services, and customer satisfaction.

• Advise customers on developing their services

• Helping the migration department with migrations

• Undertaking the development of services

• Among other duties, shall periodically act outside basic responsibilities to help the company’s main target and develop within it.

Your profile

• Good Knowledge of Linux and Windows operating systems

• Expertise with Plesk or Cpanel

• Self-leadership skills and ability to take initiative. environments

• Good Knowledge of web and DB servers, such as Apache, MySQL, and MSSQL.

• Good Knowledge of mail services, such as Postfix, Dovecot, SMTP, IMAP, POP3, sieve.

• Good Knowledge of DNS services, such as Bind, PowerDNS

• Expertise with CMS such as WordPress, Joomla, etc

• Expert troubleshooting skills and strong attention to detail

• Exceptional written and verbal communication skills in Greek and English.

• Cooperation skills and team spirit.

• Provide professional and friendly customer support.

ESG

At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.

Location

Heraklion - Crete

Remote status

Fully Remote

Employment type

Full-time

Seniority

Associate

LinkedIn Company Name

Enartia

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Our offices

We are based in The Science and Technology Park of Crete (STEP-C) within the Foundation of Research and Technology (FORTH), in Heraklion, Crete. The collaborations that are formed here, contribute to the rapid development of applied research, as the constant exchange of ideas and technologies is easier than ever. The city of Heraklion is the capital of the amazing island of Crete, in Greece. A great mediterranean place to live in, that provides a balanced lifestyle with a great cuisine and mild climate.

About team.blue Greece

Enartia is a group of brands focused on domain registration, hosting, WordPress and cloud services. Our mission is to change the online presence experience one idea at a time.

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Heraklion - Crete

· Fully Remote

Customer

Experience

• Technical Assistant

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