Customer Experience Team

We're on the lookout for friendly, dependable, and detail-oriented individuals to join our customer experience team! This entry-level position is perfect for someone eager to jumpstart a career in the insurance industry. No prior insurance experience? No problem — we’ll teach you what you need to know.

As a Customer Service Representative, you’ll be the point of contact for policyholders. Your mission? Make sure customers feel heard, supported, and well-informed — whether they're asking questions about their policy, filing a claim, or just trying to understand their coverage.

What You'll Be Doing:

• Respond to customer inquiries via phone, email, and chat in a professional and positive manner

• Assist policyholders with claim updates, coverage questions, and claims process

• Document all customer interactions accurately in our system

• Collaborate with internal teams to ensure customer issues are resolved efficiently

• Deliver top-tier service that builds customer loyalty and trust

What We're Looking For:

• High school diploma or equivalent required; some college is a plus

• Excellent communication skills — you know how to listen, empathize, and explain clearly

• Strong attention to detail and problem-solving skills

• Comfortable using basic computer programs and learning new software

• A team player who’s also self-motivated and able to work independently

• Prior customer service experience is helpful, but not required

• A willingness to pursue insurance licensing to expand your responsibilities and advance within the role

Why You'll Love Working Here:

• Comprehensive on-the-job training — we set you up for success

• Supportive team environment that values growth and development

• Opportunity to grow within the company (we love to promote from within)