About this role

Nikemfol Limited

Location: Ikeja, Lagos

Employment Type: Full-time

Job Description

At Nikemfol Limited, we believe in opening doors, creating meaningful opportunities, and building talent from the ground up.
We are looking for an enthusiastic and empathetic Customer Experience Support Officer to serve as the friendly voice of our company.
In this role, you will interact directly with our clients and community members, address their inquiries, ensure they have a seamless experience, and help them navigate our offerings with confidence.

Respond promptly to customer inquiries via chat, email, and phone with a polite, professional, and helpful attitude.
Listen actively to client issues, troubleshoot effectively, and guide them to satisfying solutions.
Provide clear and accurate details regarding our services, processes, and opportunities.
Log customer feedback and recurring issues to help our team continuously improve our service delivery.
Work closely with other team members and departments to ensure smooth day-to-day operations.

Minimum of HND / B.Sc. in any field with relevant experience; fresh graduates and career switchers are strongly encouraged to apply.
A strong passion for helping people and delivering exceptional service.
Note: No prior customer support experience is required—comprehensive training and mentorship will be provided by Nikemfol Limited from day one!

Excellent written and verbal communication skills with a friendly, patient, and professional tone.
Comfortable using basic office tools, email platforms, and messaging apps.
Strong active listening and natural problem-solving abilities.
High attention to detail and the ability to manage multiple inquiries efficiently.
Why Work With Us?
Extensive training and continuous career development.
A supportive, collaborative, and inclusive work culture.

N100,000 - N150,000 monthly.

5th November, 2026.

Customer Experience Support Officer