About this role
About the Role
Inferno Studios is seeking a dedicated Customer Experience & Support professional to help customers navigate our products and services. This role focuses on delivering responsive support, understanding client needs, and contributing to overall customer success. What You'll Do
- Respond to customer inquiries via email and chat, provide timely resolutions, and maintain a high level of customer satisfaction.
- Collaborate with cross-functional teams including product, sales, and engineering to address customer needs and feedback.
- Document cases and maintain accurate records in the CRM.
- Identify opportunities to improve processes and customer onboarding. What We're Looking For
- Strong communication and problem-solving skills with a customer-first mindset.
- Experience in customer support or a related field, ideally in software.
- Ability to manage multiple priorities and work effectively across teams.
- Familiarity with CRM systems and case management. Nice to Have
- Experience in HR tech or familiarity with BambooHR is a plus, but not required.