Customer Experience Specialist

Customer

Experience

• Specialist

• We are looking for a customer-focused detail-oriented individual to join a fully onsite team in Florida as a Customer

Experience

• Specialist. This contract opportunity with potential for a permanent role is well suited for someone who can quickly build product knowledge, communicate with confidence, and take ownership of customer needs from initial contact through resolution. The role offers the chance to become a trusted contributor within a collaborative service environment while supporting both customers and internal business partners.

Responsibilities

• Deliver responsive support to customers and internal stakeholders by handling inquiries with professionalism, accuracy, and care.

• Manage incoming phone and email communications, clarify customer needs, and provide clear guidance on requests, orders, and service issues.

• Process customer purchases, returns, and related documentation in accordance with company procedures and service expectations.

• Prepare and complete return-related invoicing while ensuring records are accurate and up to date.

• Serve as a support resource for the sales organization by assisting with customer follow-up and account coverage as needed.

• Build a strong understanding of product offerings, current promotions, and common customer concerns to provide informed assistance.

• Use approved response guidelines when addressing product questions and coordinate with technical support teams when more advanced troubleshooting is required.

• Partner with colleagues to balance workloads, maintain service levels, and contribute to a culture of accountability and urgency.

• At least 3 years of experience in customer service, customer operations, order processing, or a similar support-focused role.

• Proven ability to take initiative and demonstrate leadership potential through increased responsibility or career progression.

• Strong problem-solving skills with the ability to make sound decisions in a fast-paced environment.

• Excellent verbal and written communication skills for handling calls, emails, and cross-functional coordination.

• Effective time-management abilities with close attention to accuracy, deadlines, and follow-through.

• Proficiency with Microsoft Word, Excel, and Outlook, along with confidence navigating multiple browser-based systems.

• High school diploma or equivalent required.

• Experience supporting products related to vehicle audio, video, safety, or connectivity is preferred but not required.

• TalentMatch

• Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

• Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

• All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.