Customer Experience Specialist

Customer

Experience

• Specialist

• We are looking for a Customer

Experience

• Specialist to support customers during a busy holiday season in Seattle, Washington. This is a Contract position for someone who thrives in a fast-paced service environment and can handle a large volume of interactions with professionalism and care. The ideal candidate will provide timely assistance across multiple channels, resolve routine issues efficiently, and help create a positive experience for every customer.

Responsibilities

• Manage a steady flow of customer inquiries each day while delivering attentive, courteous, and solutions-focused service.

• Assist customers with purchases, product changes, and return requests in accordance with established policies and service expectations.

• Document customer concerns and feedback accurately, and route more complex situations to the appropriate support team when necessary.

• Communicate clearly through phone and email to ensure customers receive helpful, respectful, and easy-to-understand guidance.

• Work closely with team members to support a collaborative atmosphere centered on responsiveness and problem-solving.

• Use multiple browser-based tools and customer service systems to research issues, update records, and complete service tasks efficiently.

• Maintain accuracy and attention to detail while adapting to changing customer needs during peak seasonal demand.

• Experience in call center or high-volume customer service environments.

• Strong written and verbal communication skills with the ability to build positive customer relationships.

• Proficiency using multiple browser windows, web-based systems, and email correspondence tools.

• Ability to manage order support, customer success activities, and issue resolution with consistency and professionalism.

• Comfortable troubleshooting basic connectivity problems and identifying when escalation is required.

• Strong organizational skills and attention to detail in a fast-moving work setting.

• Ability to remain flexible, dependable, and customer-focused throughout a seasonal assignment.

• TalentMatch®

• Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

• Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

• All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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