Customer Experience Specialist - Part Time

Job title: Customer Experience Specialist - Part Time

Location: Al Khobar, Eastern Province, Saudi Arabia

Employment Type: Part-time

Work Arrangement: On-site

Sector: Customer Service & Support

Experience Level: Junior (1-3 years)

Application Deadline: November 5, 2026

About the Company

Rentokil Initial is a global leader dedicated to protecting people and enhancing lives through essential services. They focus on safeguarding clients from the risks associated with pests and poor hygiene, while also improving well-being and brand reputation.

The company operates through well-known brands such as Rentokil, Initial, and Ambius, offering a comprehensive range of services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care, and interior/exterior landscaping. They serve a diverse array of industries worldwide.

With over 1800 local service teams across 91% of global GDP in more than 90 major cities, Rentokil Initial emphasizes outstanding and consistent customer service. They are committed to colleague support, internal promotion, and maintaining the highest health and safety standards, ensuring a safe return home for all employees.

Job Description Rentokil Initial is seeking a dedicated Customer Experience Specialist to join their team in Al Khobar, Saudi Arabia. This part-time role is crucial for strengthening customer relationships, which is key to retention and revenue growth.

Your primary responsibilities will include managing customer contacts, supporting branches with retention and renewals, and increasing branch revenue through strategic price adjustments and up-selling. You will also be responsible for identifying and resolving customer complaints within specified timelines and alerting account management to potential revival opportunities.

The role requires you to analyze performance data, identify challenging areas, and provide recommendations for improvement. You will conduct regular reviews and manage non-revival accounts, presenting monthly dashboards with analysis and recommendations.

Ideal candidates are Saudi nationals with a Bachelor’s degree in Business Administration, Marketing, Sales, or a related field, and at least one year of experience in customer success, telesales, inside sales, customer service, or account management. Strong communication and telephone selling skills, along with a good command of both English and Arabic, are essential.

Required Skills

• Customer Relationship Management
• Telesales
• Customer Service
• Complaint Resolution
• Data Analysis
• Upselling
• Cross-selling
• English
• Arabic

Key Responsibilities

• Manage customer contact and strengthen customer relationships for retention.
• Support branches with retention, renewals, and increasing revenue via price increase and up-selling.
• Identify and resolve customer complaints within specific timelines.
• Identify at-risk customers and work on the revival of accounts.
• Provide recommendations and suggestions to the branch for improvement.
• Conduct regular reviews and terminate non-revival accounts.
• Analyze data and identify challenging areas to improve month-on-month performance.
• Share monthly dashboards with analysis and recommendations.

Qualifications

• Must be a Saudi Candidate.

• Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.

• At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.

• Strong communication and telephone selling skills.

• Good command of English and Arabic.

• Benefits & Perks

• Medical Insurance Class A

• 22 vacation days per year