About this role
Müller’s Solutions is looking for an experienced Customer Experience Specialist to analyze customer journeys, identify experience gaps, and drive improvements across digital and operational touchpoints
Requirements
-
Bachelor’s degree in Computer Science, Engineering, or a related field.
-
4+ years of professional experience in Customer Experience (CX).
-
Strong understanding of customer journey mapping and customer experience methodologies.
-
Experience identifying customer segments, pain points, experience gaps, and improvement opportunities across multiple touchpoints.
-
Ability to analyze the end-to-end customer journey, from initial product/service engagement through the customer lifecycle.
-
Experience collaborating with cross-functional teams including Marketing, Sales, Product, Account Management, Customer Service, Billing, and Finance.
-
Strong ability to collect, monitor, and analyze customer feedback and CX metrics.
-
Experience translating customer insights into actionable recommendations and process improvements.
-
Ability to identify operational issues affecting customer experience, including pre-sales, post-sales, billing, installation, and service processes.
-
Experience working with technology teams to improve digital customer journeys, including websites and self-service applications.
-
Strong analytical, communication, stakeholder-management, and problem-solving skills.
-
Ability to work effectively in a cross-functional and fast-paced environment.