Customer Experience Specialist

WE ARE HIRING: Customer

Experience

• Specialist

• Location: Colombo, Sri Lanka

• Employment Type: Full Time

• Industry: Conglomerate

• Role Overview

• We are seeking a customer-focused and enthusiastic Customer

Experience

• Specialist to join a fast-paced customer support environment. The successful candidate will be responsible for handling customer inquiries across multiple communication channels, delivering timely solutions, and ensuring a seamless customer experience. This role is ideal for individuals who are passionate about customer service, possess strong communication skills, and can effectively support customers while working in a dynamic roster-based environment.

Key Responsibilities

• Respond to customer inquiries across multiple communication channels in a professional and timely manner.

• Provide accurate information and effective solutions to customer concerns and service requests.

• Deliver an exceptional customer experience by ensuring all interactions are handled efficiently and professionally.

• Resolve customer issues while maintaining high levels of customer satisfaction.

• Escalate complex issues to relevant teams when required and follow through until resolution.

• Maintain accurate records of customer interactions and support activities.

• Support customer engagement initiatives and contribute to service quality improvements.

• Work collaboratively with internal teams to ensure efficient issue resolution.

• Stay updated on company products, services, promotions, and operational procedures.

• Support operational targets through consistent and effective customer service delivery.

• Candidate Profile

• Passed G.C.E. Advanced Level Examination or an equivalent qualification.

• Fluent in Sinhala and English.

• Tamil language proficiency will be an added advantage.

• Excellent working knowledge of Microsoft Office applications.

• Good understanding of digital platforms and social media channels.

• Previous experience in a Call Centre, CRM Environment, Customer Service, Customer Support, or Hospitality Industry will be an added advantage.

• School leavers are welcome to apply.

• Strong communication and interpersonal skills.

• Customer-focused mindset with excellent problem-solving abilities.

• Ability to multitask and work effectively under pressure.

• Flexible to work on a roster basis, including night shifts, weekends, and public holidays.

• Positive attitude, willingness to learn, and ability to work as part of a team.

• Working Conditions

• Roster-based work schedule.

• Night shifts, weekends, and public holiday shifts may be required.

• Onsite working environment.

• Ready to take your career to new heights?

• We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!

• Our client is looking for a dynamic individual to fill the role of Customer

Experience

• Specialist.
• At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.
• Apply now and see how you can be the perfect fit for this exclusive position!