About this role
Job title: Customer Experience Specialist (German Speaker)
About the Role Factorial is seeking a German-speaking Customer Experience professional for a Barcelona-based opportunity. The role is open to multiple seniority levels (Junior, Mid & Senior) and profiles; this collective application point aims to find the best fit for your skills and interests.
What You'll Do
- Provide German-language customer experience support to customers and users in Barcelona.
- Collaborate with cross-functional teams to ensure a high-quality customer experience and resolve inquiries.
- Be flexible to fit roles across junior to senior levels depending on skills and interests.
What We're Looking For
- Expert-level German language skills and strong communication.
- Interest in customer experience and ability to adapt to different roles and seniority levels.
- Willingness to participate in a collective application and have your profile considered for future positions.
- Eligible to work in Barcelona, Spain (onsite)
Compensation & Benefits
- Structured career paths and salary grids; OTEs (Fixed + uncapped variables).
- High-growth, multicultural and friendly environment; pay advances via Payflow.
- Cobee health and gym passes; Alan private health insurance; Yolk Academy language classes; Syra discounts; Nora & Apeteat lunch.
- Flexible schedules and pet-friendly office with no dress code.