About this role
Job Title: Customer Experience Specialist (Flemish-speaking) - On-site - Automotive Industry JL01
Experience the power of a game-changing career
Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Customer Experience Specialist in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Luxury Automotive industry.
What you will do in this role
As a Customer Experience Specialist on our team, you will:
- Lead structured follow-up and support calls with prospective customers after they’ve expressed interest in a product
- Represent a premium automotive brand with professionalism, courtesy, and attention to customer satisfaction
- Reinforce brand value while identifying customer concerns or hesitations, especially around pricing and product preferences
- Collect key insights and summarize interactions in a clear, structured format to support retailer sales teams
- Maintain consistency and relationship continuity by managing both follow-up and offer-related calls with the same prospects
- Ensure all customer interactions align with the quality standards and premium positioning of the brand
Concentrix is a great match if you:
- Are bilingual or proficient in Flemish and English
- Hold a high school diploma (minimum), with a preferred background in business, communications, or automotive studies
- Bring experience in customer service or sales — ideally within the automotive or luxury sectors
- Communicate clearly and confidently, especially with executive-level or high-end clientele
- Demonstrate a strong interest in the automotive industry and premium products
- Are structured, professional, and discreet in handling sensitive topics like pricing or commercial offers
- Are comfortable following a detailed, scripted call approach and submitting written reports post-interaction
What’s in it for you
- Full-time 39 hours/week permanent contract: Monday - Saturday 09:00 - 18:00
- Salary 21,473.38 euros gross/year + up to 3,000 euros gross/year in bonus + private medical insurance
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses
Experience the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
Location
Barcelona, Spain
Language Requirements: English, Flemish (Required)
Time Type: Full time
Date posted: 2026-12-14