Customer Experience Specialist

Job title: Customer Experience Specialist

Location: Hibbing, MN

Starting Pay: $20.55 per hour

How you'll help us Keep Climbing (overview & key responsibilities)

• Actively listening
• Quickly identifying and owning customer issues
• Actively search for solutions to problems
• Making quality decisions
• Attention to detail
• Interacting with a globally diverse group of customers and colleagues
• Specialists consistently sell travel-related services and promote credit card vendor partner products. Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements
• There are future opportunities to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may assist customers via Twitter, Facebook, or other emerging social media platforms. Take a look at Delta’s behind the scenes Customer

What you need to succeed (minimum qualifications)

• High School diploma, GED, or High School Equivalency
• Be at least 18 years of age
• Authorized to work in the United States
• Embraces diverse people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek
• Digital literacy in navigating web-based applications, emails, instant messaging, and internet searches
• Demonstrate clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation
• Reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment
• Demonstrates that privacy is a priority when handling personal data

What will give you a competitive edge (preferred qualifications)

• One year of experience working in sales or customer service is helpful but not required
• Spanish language fluency. Delta periodically opens internal bilingual positions (with associated pay increase) to current Customer Specialists, so we would like to know if you are potentially eligible and interested in this position