About this role
Clipboard is seeking a dedicated Customer Experience Specialist to join our remote, full-time team. This role focuses on delivering fast, accurate, and empathetic support across chat, voice, and email, resolving a range of shift, payment, onboarding, and platform-related issues in real time, and helping ensure a smooth and positive experience for workers using the platform.
- Deliver fast, accurate, and empathetic support across chat, voice, and email
- Resolve shift, payment, onboarding, and platform-related issues in real time
- Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
- Troubleshoot issues independently, applying sound judgment before escalating
- Personalize communication while maintaining a confident, professional, and helpful tone
- Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
- Guide new professionals through onboarding and help them quickly build confidence using the platform
- Uphold the company values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Requirements
- Fluent, professional-level English communication skills, both written and verbal
- Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally
- Comfortable learning new tools, systems, and workflows quickly
- Thrives in fast-paced, high-ownership environments where priorities can shift quickly
- Proactive problem-solver who takes initiative without waiting for direction
- Strong attention to detail and ability to stay composed under pressure
- Collaborative teammate who communicates clearly and contributes positively to team performance
- Comfortable working across chat, voice, and email channels