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Customer Experience Researcher

Moniepoint Inc.
onsite
Lagos, Nigeria Posted Jul 16, 2026

About this role

Customer

Experience

  • Researcher

  • Job Type Full Time

  • Qualification BA/BSc/HND , MBA/MSc/MA

Experience

  • Location Lagos

  • Job Field Customer Care, Success and Service , Research and Development

  • About this Role

  • The CX Researcher is responsible for conducting in-depth qualitative and mixed-methods research to uncover customer behaviours, motivations, needs, and pain points across Moniepoint's products and services.

  • The role is embedded directly within a product org unit, working alongside product managers, engineers, and designers as a full member of the team.

  • The CX Researcher translates rich customer insight into prioritized, actionable recommendations and advocates for the customer voice throughout the product development process.

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