About this role
About the Role WE'RE HIRING! A Customer Experience Representative - Spanish language to support clients remotely. You will be part of the M Plus Serbia Customer Care team, delivering high-quality service across multiple contact channels and helping customers navigate our products and services. What You'll Do
- Provide exceptional customer care to Spanish-speaking clients across multiple channels (phone, chat, email).
- Resolve inquiries, process requests, and help customers navigate products and services.
- Document interactions in CRM and collaborate with teammates and supervisors to ensure first-contact resolution. What We're Looking For
- Fluency in Spanish (written and spoken).
- Strong communication and interpersonal skills with a customer-first attitude.
- Experience in customer service or call center is a plus.
- Ability to work from home and manage time effectively; flexibility to work on 1st/2nd shift.
- Proficient computer skills and familiarity with CRM tools; English proficiency is a plus.