About this role
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National brand of Enterprise Mobility has an exciting opportunity for a Customer
Experience
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Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
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The pay for this position starts at $17 / hour
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This position is located at The Rockford Airport - 2 Airport Circle Rockford, IL 61109
We offer:
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Schedule Available:
- Monday-Thursday: 7:30am - 5:00pm
- Friday: 9:00am-7:00om
- Saturday: 8:30am-12:30pm (alternating weekends with day off during the week)
- Sunday: 8:30am-2:30pm (alternating weekends with day off during the week)
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
- Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
- Perform miscellaneous and backup duties job-related duties as assigned
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Qualifications
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Must be at least 18 years old
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Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
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High School Diploma or G.E.D. required
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Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
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Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
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No drug or alcohol related conviction on driving record in the past 5 years
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Transcript
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My name is Taittha and I'm a sales management trainee. Oh, it's amazing when I say the support I have from my supervisors to my colleagues, the camaraderie with the whole team, anybody in corporate, and it's just, it's, it's amazing. The support is unreal. The support moving through the ranks with enterprise, um, I think that's one of the strong suits of enterprise is the camaraderie and the mentorship you can gain within the company. So my managers have always been there with me to. Guide me in the right direction and give me advice when I need it. Everyone's been so supportive of me. I actually have a disability that not many people can see just by looking at me, and I've had um my manager doing like seizure training for everyone, like they went out of their way to do that for me. Um, and they give me the time I need to do everything. Because everyone that works for the company seems to be so down to earth, so understanding and empathetic about what one another goes through that it's easy to kind of lean on each other to, you know, help you through those tough times or help you through those, um, gray areas in your career or you know, everyday life, everybody just always has the answer is willing to help.
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