Customer Experience Representative

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer

Experience

• Representative (CXR). The Customer

Experience

• Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

• This position is located at Newark Airport - 132 Carson Rd, Newark, NJ 07114

The schedule available is:

• 40 hours per week
• Must have open availability including days, evenings, overnights, and weekends, based on a shift bid.

We offer a robust Total Rewards Package including, but not limited to:

• This position offers a base pay of $20.12 / hour. An additional health care supplement, as determined by the HTA, will be added to the base hourly rate.
• Additional bonuses may also be available. The health care supplement amount may be adjusted after the first 90 days based on the benefits selected by the employee
• Paid Time Off
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform job related duties as assigned
• Work in all customer facing work groups including rental counter, exit booth, greeter or return agent.

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have a minimum of 1 year of customer service experience in retail, guest services, or administrative support
• Must have a minimum of one year of consecutive work experience with one employer
• Must be living within a reasonable commute of no more than 1 hour from this location
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid unrestricted U.S. drivers license
• Must be able to read, write and understand English

New Jersey DMV Requirements:

First-time drivers and under 21 years old:

• If you are a first-time driver and under age 21, you must complete the mandatory Graduated Driver License (GDL) program requirements. New Jersey's GDL program introduces driving privileges gradually to first-time drivers and individuals under the age of 21.

• Transcript

• My name is Andres, and I've been with Enterprise Mobility for 5 years here in Houston, Texas. So my background is actually fashion merchandizing and general business, so I enjoyed the atmosphere, but for me it didn't have that fast climbing career path. I wasn't being coached and developed. So ultimately what made me want to join Enterprise was I want to constantly develop. I don't want someone telling me, hey, you have to wait to get promoted like opportunities are all yours, so I really. that fun career path and also networking at the same time. I actually joined Enterprise Mobility as an auto detailer. I, I worked part time while I attended school to get my bachelor's degree, but when I earned my bachelor's the opportunity to interview for a management training position was was there. And what interested me about the organization was the upward mobility. The great thing was I was able to see people move up within the company as I was detailing vehicles, so I had a clear understanding of what that management track kind of looked like, um, but still didn't quite understand the endless opportunities that were within the organization, but I knew there was great upward mobility.

• PausePlay

• % buffered00:00

• 00:00

• UnmuteMute

• Settings

• CaptionsDisabled Transcript Disabled

• CaptionsBack to captions menu

• DisabledEnglishENFrançaisFR

• Exit fullscreenEnter fullscreen

• Q

• Why did you join Enterprise Mobility?

• Employee Q&A

• Get to know us

• Life at Enterprise Mobility

• Discover how each team member plays a vital role in driving our success. Hear about their experiences, why they love what they do and what it takes to join us. Ready to make your move?