Customer Experience Representative

Customer Experience Representative

Location: Oklahoma City, OK Employment: Regular Full-Time Salary: USD $16.00 / Hour

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. We are a large automotive rental and leasing company and are hiring now. This role is with the National/Alamo brand of Enterprise Mobility.

Position Customer Experience Representative (CXR) provides superior, friendly, and efficient transactions and offers company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

Location

Will Rogers Airport, 5201 S Meridian Ave, Oklahoma City, OK 73119

Schedule Thursday through Sunday, 2pm to 1am or 7am to 6pm

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
• Use approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other equipment
• Offer additional assistance with directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, and resolution for customers, other branches, and vendors
• Place outgoing calls for callbacks and miscellaneous calls as assigned
• Assist in assessing condition of rental upon return
• Notify management of known customer or vehicle problems
• Continuously build knowledge and skills through on the job training and company sponsored classroom training
• Perform miscellaneous and backup duties as assigned
• Maintain regular attendance and punctuality

Qualifications

• Must be at least 18 years old

• Must be authorized to work in the United States without requiring sponsorship now or in the future

• High School Diploma or G.E.D. required

• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years

• No drug or alcohol related convictions on driving record in the past 5 years (DUI/DWI)

• Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

• Equal Opportunity Employer/Disability/Veterans

• Related note

• Examples of roles within the Enterprise Mobility family include Customer Service Representative positions and Management Trainee opportunities across various locations.