About this role
Job title: Customer Experience
About the Role As a member of Miro’s Customer Experience team, you’ll embark on one of two continuous growth tracks: Individual Contributor and People Manager. You’ll work cross-functionally to drive customer value, iterate on our practices, and help build a new category of collaboration with global impact and high visibility. Our team spans Amsterdam, Los Angeles, Sydney and beyond, and we embrace a hybrid work strategy with rituals to align and move fast.
What You'll Do
- Be a hands-on contributor, proactively helping teams achieve customer value
- Storyline and work strategically to achieve customer-driven outcomes
- Collaborate with teams across Miro to improve our product, architecture, and Customer Experience practice
- Mentor less experienced members of the team
- Build and lead a team, including people management, hiring, and process development
- Be a hands-on role model who helps their team develop with integrity, creativity, empathy, and curiosity
- Develop a plan to achieve OKRs on time and with excellent outcomes, closely collaborating with other teams to align on dependencies
What We're Looking For
- Hands-on contributor who drives customer value and outcomes
- Ability to story and plan strategically to achieve customer-driven outcomes
- Experience collaborating across product, architecture, and Customer Experience practice
- Experience mentoring less experienced teammates
- For the People Manager track: ability to build and lead a team, hire, and develop processes
- Strong leadership with integrity, creativity, empathy, and curiosity
- Ability to develop plans to achieve OKRs on time and coordinate dependencies with other teams
Compensation & Benefits
- Competitive base salary and equity package
- Generous pension program and health insurance coverage
- Catered lunch and snacks at hub office
- Ongoing professional development opportunities and access to a learning budget to foster growth