Customer Experience Program Manager - West Region

Customer

Experience

• Program Manager - West Region

• Phoenix, AZ, United States

• Be the First to Apply

• Job Description

• As a Customer

Experience

• Program Manager here at Honeywell, you will have the opportunity to shape the customer experience strategy and drive initiatives that enhance customer satisfaction and loyalty. You will report directly to our Director Customer

Experience

• Program Management, and you’ll work out of our West Region location.

• Honeywell Building Solutions installs, integrates, and maintains building systems that help customers operate connected, safe, secure, comfortable, productive, and cost-efficient facilities. The Services business is evolving toward a balanced portfolio of traditional field services, connected services, remote delivery, software-enabled offerings, and data-driven operational solutions.

• The Regional Operations Leader is responsible for leading the Operations organization within an assigned region. The position has an end-to-end accountability for regional service operations execution, including Service Contracts, SPOT and Service Projects, operational planning, financial performance, cash, capacity, process discipline, data quality, and deployment of productivity and digital initiatives. The Regional Operations Leader serves as the primary operational partner to the Regional General Manager, Regional Finance Leader. The role creates a clear operating-model separation between: Customer-facing leadership, which owns customer relationships, growth, pipeline development, customer communication, and market execution; Operations Enablement, which owns internal planning, coordination, operational rigor, standard work, performance visibility, execution follow-through, and issue resolution. The Regional Operations Leader is accountable for converting strategy and commitments into measurable regional results through disciplined execution, effective people leadership, cross-functional coordination, and timely corrective action.

• Responsibilities: The Regional Operations Leader will lead the regional Operations organization; operate as a key member of the regional Services leadership team; partner with the Regional General Manager and Regional Finance Leader to deliver the region’s Annual Operating Plan; lead regional operational rhythms, including sub-regional pulses, operating reviews, MBR preparation, SIOP, capacity planning, cash reviews, campaigns, and initiative execution; provide people leadership to designated regional operations roles, such as Contract Renewal Specialists, SPOT Coordinators, Field Service Coordinators, Service Administrators, Cash or collections support roles, and other operational-enablement roles assigned to the region; serve as the regional escalation and coordination point for operational issues involving Finance, IT, Supply Chain, Digital, Contracts, Business Service Centers, systems, data, and process organizations.

• Principal Responsibilities include Regional Operational Leadership and Accountability, Management Operating System and Business Rhythm, Annual Operating Plan and Financial Delivery, Service Contract Execution, SPOT and Reactive Quoted Work, Service Project Operational Excellence, People Leadership and Organizational Capability, Regional Capacity Planning and Labor SIOP, Process Standardization, Systems, and Data, Productivity and Business Improvement, Cross-Functional Partnership, Safety, Quality, and Compliance, Key Performance Indicators with performance measures, including Business and Financial Performance, Operational Execution, Data completeness and timeliness, Compliance with standard processes, and GDM requirements.

• Qualifications: You must have 5+ years experience leading people and building high-performing teams; 5+ years experience with business and financial acumen including orders, revenue, margin, forecasting, productivity, cash, working capital; 5+ years experience leading cross-functional operating rhythms and resolving complex execution barriers; 5+ years experience using service operations processes, systems, data, tools, and performance metrics. We value Bachelor’s/Master’s in Engineering, Business, Operations, Finance, Technology, or related, or equivalent experience. Experience across Service Contracts, SPOT, and Service Projects; Experience with CRM, CPQ, SAP, service-management, project-management, contract-renewal, workforce-planning, analytics, and reporting platforms; Knowledge of field-service productivity, capacity planning, Labor SIOP, remote delivery, centralized engineering, and subcontractor models; Experience implementing digital tools, workflow automation, analytics, or AI-enabled operational capabilities; Experience leading business transformation across multiple branches or geographic areas; Knowledge of safety, quality, commercial, contract, billing, collections, and compliance requirements in a service environment; Demonstrated ability to influence across organizational boundaries; Strong analytical problem-solving and executive communication skills; Customer-focused judgment combined with disciplined operational execution.

• Benefits of working for Honeywell: In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts, Honeywell employees are eligible for a comprehensive benefits package including medical, dental, vision, life insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off, 12 Paid Holidays.

• About Honeywell Technologies: Honeywell Technologies is a global automation company with a legacy of innovating to solve mission-critical challenges. We serve building, industrial, and process sectors with services, solutions, and products, underpinned by our operating system and intelligence layer. By combining the deep domain expertise of our employees with data from our global installed base, we are positioned to lead the industrial sector’s transition from automation to autonomy.

• The annual base salary range for this position is $122,000-$152,000. Please note that this sa