Customer Experience Program Manager Assistant – Internship (6-month) January 2027 (W/M/NB)

Job title: Customer Experience Program Manager Assistant – Internship (6-month) January 2027 (W/M/NB)

Company Description

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to JustDance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!

Job Description

Join Ubisoft’s Customer Experience (CX) Program Management team and gain hands-on experience in an international and fast-paced environment. You will help to mobilize and work closely with cross functional teams across Ubisoft to plan and execute efficient live operations while advocating for the player experience and proactively safeguarding our franchises and company reputation.

As a Customer Experience Program Manager Assistant, your tasks will be:

• Plan & Manage Live Operations: identifying, planning and executing Live Operations for Ubisoft´s Games & Services to ensure launch readiness & operational excellence for cross functional teams.
• Working on Continuous Improvement & Process Evolution: Collaborate with internal partners to gather feedback, document key learnings, and track improvements in the Continuous Improvement Repository (CIR).
• Ensuring Knowledge Management: Develop and maintain clear work instructions, process workflows, and best practices using Confluence and internal tools (Miro, SharePoint...) to ensure knowledge continuity for the CX Program Management team.
• Gathering and Analysing Data: Collect, clean, and analyze past live operations data to extract actionable insights, leveraging analytical skills to drive process improvements.
• Assisting with Transversal projects: Transversal projects to improve collaboration across global publishing and beyond. These are potential special projects to track aligning the needs of various departments across Ubisoft.

Qualifications

• You are currently pursuing a higher education degree specializing in project management or equivalent;

• You have a previous experience in project management, planning live operations in a cross-functional environment;

• You are a team player and have at heart to gather feedback and contribute to process improvements;

• You are detail-oriented and a structured thinker, giving you the ability to organize workflows, improve efficiency and solve problems;

• Proficiency in Excel is essential to collect, clean and analyze Data, and an experience with KPI tracking is a bonus;

• A prior coursework or experience in knowledge mapping, basic understanding of ITIL principles is appreciated, and familiarity with BPMN flows would be an added advantage;

• You have a fluent level of English, both written and spoken. French is a bonus;

• As a player or not, you have a strong interest about the video game industry!

• Additional Information

• Recruitment process

• If your application is chosen, you will be contacted by a member of the Campus Team to schedule a phone exchange in order to determine if the job description matches your profile, but also what you are looking for.

• Finally, an interview will be organized (on site or through Teams) with your future manager and the Director, Customer Experience.

• Benefits as a Trainee at Ubisoft

• Internship reward according to the studies level.

• Meal voucher Swile Card, 50% refund of travel pass, 1 day-off per month

• Ticket reduction (concerts / shows), access to the Ubisoft gym at preferential price.

• Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our gamers community.

• Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.