About this role
Job title: Customer Experience Operations Analyst
We are seeking a Customer Experience Operations Analyst to manage and optimize Gainsight and customer experience operations for a remote role serving United States-based employees.
Responsibilities
- Manage and configure Gainsight
- Build customer digital journeys
- Maintain dashboards and reporting
- Create and manage customer surveys
- Improve data integrity and support automation
- Train team members on Gainsight best practices
Requirements
- Experience administering Gainsight
- Strong analytical and organisational skills
- Experience with design and visualisation software
- Excellent problem-solving abilities
- Ability to adapt and work effectively in a fast-changing environment
- Work eligibility: United States
Benefits
- Health, dental & vision insurance
- 401(k) matching
- Profit sharing
- Paid time off
- Parental leave
- Tuition reimbursement
- Employee discounts
Other details:
- Job type: Full-time
- Hiring: Ongoing