About this role
Customer Experience Operations Analyst
This remote US role is for a Customer Experience Operations Analyst who will manage Gainsight operations, build customer digital journeys, maintain reporting, and support automation and training to improve customer experience and data integrity.
Responsibilities
- Manage and configure Gainsight
- Build customer digital journeys
- Maintain dashboards and reporting
- Create surveys
- Improve data integrity
- Support automation
- Train team members on Gainsight best practices
Requirements
- Gainsight administration experience
- Strong analytical skills
- Strong organisational skills
- Experience with design/visualisation software
- Problem-solving ability
- Ability to work in a fast-changing environment
Benefits
- Health, dental & vision insurance
- 401(k) matching
- Profit sharing
- PTO
- Parental leave
- Tuition reimbursement
- Employee discounts
Compensation
- $65,000 – $80,000 per year
Employment type:
- Full-time
Work Eligibility:
- United States