About this role

Flash Delivery (Flash Express)

Flash Delivery (Flash Express) is a courier company that provides fast, reliable, and secure parcel delivery services for individuals, e-commerce businesses, and corporate clients. The company focuses on last-mile delivery, parcel pickup, warehousing, fulfillment, and supply chain solutions to ensure timely movement of goods and customer satisfaction.

We are recruiting to fill the position below:

Customer Experience Officer

Location: Trade Fair/Ojo, Lagos

Employment Type: Full-time

Responsibilities

Handle customer inquiries and complaints.
Track shipments and provide updates.
Escalate unresolved issues.
Maintain customer records.
Improve customer satisfaction ratings.
KPI
Customer Satisfaction (CSAT).
Customer feedback rating.
Complaint Resolution Rate.
% complaints resolved.
First Contact Resolution.
Issues resolved at first interaction.
Response Time.
Average response time to inquiries.
Customer Retention Rate.
Repeat customers maintained.
Escalation Rate.
Number of escalated cases.
Shipment Tracking Support Accuracy.
Correct information provided.
Daily Customer Interactions.
Calls, chats, emails handled.
Target: CSAT above 90%.

Requirements

OND / HND / Bachelor's Degree in any relevant field.
1 - 3 years of experience in customer service or client relations.
Experience in logistics or e-commerce customer support is an advantage.

Skills

Excellent communication.
Conflict resolution.
Active listening.
Computer literacy.
Customer relationship management.

Salary

N120,000 - N150,000 monthly.

Application Closing Date

20th October, 2026.