About this role
Daily Trust is seeking a Customer Experience Officer to join our team in Abuja, Nigeria. The role focuses on enhancing the customer experience across our digital products and audience engagement efforts, leveraging data and collaborative work across departments to improve satisfaction and engagement levels.
Responsibilities
- Map and optimize the customer journey to improve experience across digital products and services
- Utilize CRM systems to manage customer data, relationships, and engagement programs
- Analyze digital engagement metrics using Google Analytics to inform decisions and improvements
- Collaborate cross-functionally with relevant teams to implement customer experience initiatives
- Support efforts to enhance audience engagement and overall digital product performance
Requirements
- Degree in a relevant field
- Minimum of 7 years’ experience in customer experience, digital products, or audience engagement
- Experience in the media or digital business is an added advantage
- Experience with customer journey mapping and CRM systems
- Proficiency in Google Analytics
- Excellent communication and analytical thinking skills
- Strong cross-functional collaboration skills