About this role

Foot City is seeking a dedicated and customer-focused individual to join their team as a Customer

Position location Ikeja, Lagos.
In this role, you will be the primary point of contact for overseeing all customer interactions, ensuring a consistently positive experience. Responsibilities include managing a high volume of customer inquiries, handling complaints and disputes to ensure swift and satisfactory resolutions.
You will manage customer communications, ensuring clarity and professionalism in all interactions. You will analyze customer feedback and communication data to identify trends, areas for improvement, and opportunities to enhance the overall customer journey.
This position offers an opportunity to shape customer loyalty and contribute to Foot City by fostering strong relationships and maintaining high service standards.

Proven experience in customer service management.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Ability to analyze customer feedback and data.
Experience with customer relationship management (CRM) systems is a plus.
About This Role
The retail sector in Lagos is experiencing dynamic growth, with a focus on delivering exceptional customer experiences to drive loyalty and sales. This role is central to ensuring customer satisfaction by managing inquiries, resolving complaints, and analyzing feedback. You will utilize customer relationship management (CRM) tools and data analytics to understand customer sentiment and improve service delivery. Your impact will be measured by improvements in customer retention rates and overall brand perception, contributing directly to the company's revenue and market standing.
Who Should Apply
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Posted Date
October 10, 2026

October 23, 2026

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