About this role
Customer Experience Manager
FC Africa
Location
Lagos, Lagos, Nigeria
Employment Type Full-time
Work Arrangement On-site
Sector Customer Service & Support
Experience Level Mid-level (3-5 years)
Application Deadline October 22, 2026
Job Description We are seeking a dedicated Customer Experience Manager to enhance our customer interactions.
In this role, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.
Your focus will be on creating positive and memorable experiences for our clients across all touchpoints.
Required Skills
- Customer Experience Management, Customer Service, CRM Systems, Customer Journey Mapping, Service Analytics
Key Responsibilities
- Develop and implement customer experience strategies.
- Manage customer service teams.
- Monitor and analyze customer feedback.
- Identify areas for improvement in the customer journey.
- Ensure high levels of customer satisfaction and retention.
Qualifications
- Proven experience in customer experience management.
- Strong understanding of customer service principles.
- Excellent leadership and communication skills.
- Proficiency in CRM software.
- Ability to analyze data and derive insights.