About this role
Section: Overview MacJobs is recruiting a Customer Experience Lead to coordinate service teams, boost satisfaction, and handle escalated resolution!
Section: Requirements
- HND in Business Administration, Marketing, Communications, or related field
- 4+ years' experience in customer service/experience (1–2 years in a supervisory/team-lead capacity)
- Strong knowledge of customer service principles, KPIs, and CRM systems
- Excellent communication, problem-solving, and conflict-resolution skills