About this role
Job title: Customer Experience & IT Lead (Japan)
About the Role The role holder will act as the global and local Customer Experience & IT initiative lead to maximize business value by aligning IT applications with business requirements and ensuring sustainable operations using AZ IT standard methodologies. This position partners with business areas and IT teams in Japan to translate needs into effective processes and technical solutions, and to drive innovative application strategies leveraging cutting-edge technologies.
What You'll Do
- Act as global and local Customer Experience & IT initiative lead, ensuring alignment of IT applications with business requirements and sustainable operations via AZ IT standard methodologies.
- Serve as the primary point of contact for IT needs within the business area, partnering to understand strategic, market, and operational needs and translating them into improved processes or technical solutions with IT teams.
- Lead and execute an application strategy powered by cutting-edge technologies to enable agile adaptation to frequent changes in the business environment.
What We're Looking For
- Experience in Customer Experience & IT with ability to translate business requirements into IT solutions.
- Strong collaboration and partnering skills across business units and IT teams.
- Ability to lead technology-driven application strategies and drive adoption in a fast-changing environment.