About this role
Customer Experience Executive
PDO Inc. is the central hub that drives the expressions and operations of one of Africa’s most socially impactful and forward-thinking personal brands—Brand PDO. With active footprints in social development, entrepreneurship, climate advocacy, and media, we unify diverse, high-impact projects under a single powerful vision.
Customer Experience Executive
Job Type Full Time , Onsite Qualification BA/BSc/HND , OND , Others Experience 3 - 6 years Location Lagos Job Field Customer Care, Success and Service
PDO Incorporated is strengthening its Customer Experience function across real estate, agribusiness, and ecosystem-driven platforms.
We require a disciplined and emotionally intelligent professional who understands structured follow-up, client psychology, team coordination, and service performance metrics.
This role combines systems, empathy, and enforcement.
Key Responsibilities
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Manage CRM systems and structured customer databases
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Lead customer communication workflows across multiple touchpoints
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Handle client escalations with empathy and resolution discipline
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Develop and implement call scripts and structured call flows
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Coordinate CX team members and monitor performance standards
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Drive structured follow-up culture across inquiries and transactions
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Support strategic debt recovery through structured communications
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Track customer satisfaction metrics and response time KPIs
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Monitor service quality and enforce compliance to service protocols
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Develop documentation and CX process improvement systems
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Candidate Profile
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3–6 years experience in structured customer service or CX environments
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Experience managing teams or coordinating service staff
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Demonstrated experience in strategic debt recovery or collections
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Strong emotional intelligence and conflict resolution capability
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Experience designing call scripts and customer engagement flows
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Strong follow-up discipline and accountability mindset
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CRM system management experience
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Experience in real estate, financial services, or structured service environments is a strong advantage
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Applicants must clearly state:
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Teams or CX structures they have managed
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Systems or workflows they have implemented
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Measurable improvements achieved (recovery rates, response times, satisfaction metrics)
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Immediate resumption preferred