About this role
Customer Experience Coordinator (M/F/D)
How You'll Make an Impact
- Deliver an exceptional customer experience and operational excellence.
- Serve as the primary contact for customers and manage day-to-day communications.
- Resolve customer issues and coordinate solutions across internal teams.
- Support Order-to-Cash activities and manage the Customer Service mailbox.
- Grow and protect medium-sized customer accounts through strong relationship management.
- Support forecasting, pricing implementation, account reviews, and lead generation initiatives.
Required Qualifications That Enable Your Success
- Experience in Customer Service, Inside Sales, or a similar customer-facing role.
- Strong customer focus and problem-solving skills.
- Fluent in German and English.
- Excellent communication and coordination skills.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications That Drive You Forward
- Interest in sales, business growth, and account development.
- Experience with forecasting, account management, or commercial support activities.
- Ability to identify new business opportunities and contribute to pipeline growth.
- Demonstrated success in delivering high-quality service, responding quickly, retaining customers, and growing existing business.
Benefits That Empower You
- Work in a respected, industry-leading multinational company within Berkshire Hathaway
- A culture of accountability, empowerment, inclusion, and diversity
- Competitive compensation and benefits package
- Opportunities for professional development, learning, and global career mobility
- Meaningful work contributing to sustainable and innovative chemical solutions