About this role

Job title: Customer

Coordinator to join our dynamic team. In this role, you will be instrumental in nurturing our client relationships, expertly managing inquiries, and ensuring customer satisfaction. Your responsibilities will include engaging with both existing and prospective clients, understanding their unique needs, and providing tailored support. You will coordinate follow-ups, address customer concerns promptly, and collaborate with internal departments to resolve issues efficiently. Gathering customer feedback and identifying opportunities for retention and growth will be key aspects of your contribution. This position requires a proactive approach to maintaining accurate customer interaction records and preparing insightful reports. You will also represent the company professionally in client meetings and industry events, ensuring clear communication of our products and services.

Customer Relationship Management, Communication Skills, Interpersonal Skills, Negotiation Skills, Problem-Solving Skills, Follow-up Skills, Organizational Skills, Microsoft Office, CRM tools

Visit existing and prospective customers to introduce the company and maintain strong business relationships. Engage customers and potential clients through calls, meetings, emails, and other communication channels. Understand customer needs and provide appropriate support. Follow up after meetings, enquiries, and service interactions. Handle customer enquiries and complaints and ensure timely resolution. Coordinate with internal teams to resolve customer requests and outstanding issues. Gather customer feedback and communicate relevant insights to Management. Identify opportunities for customer retention, repeat business, and additional services. Maintain accurate records of customer interactions, visits, feedback, and follow-ups. Prepare reports on customer engagements, field activities, enquiries, and outcomes. Represent the company professionally during customer meetings and industry events. Stay informed about company products and services and communicate their value clearly to customers.

Bachelor’s degree in Business Administration, Marketing, Communications, Customer Service, or a related field. 3–5 years of experience in customer service, client relationship management, sales, business development, or a similar customer-facing role. Excellent verbal and written communication skills. Strong interpersonal and relationship-building skills. Comfortable with field work and face-to-face customer engagement. Good negotiation, persuasion, and problem-solving skills. Strong follow-up and organisational skills. Customer-focused with a commercially minded approach. Ability to work independently and meet assigned targets. Proficiency in Microsoft Office and CRM tools is an advantage. Knowledge of the oil and gas industry or experience with corporate clients is an added advantage.

Customer Experience Coordinator