Customer Experience Consultant

Customer

Experience

• Consultant

• Ocean 4PL Customer experience consultant serves as the central coordinator for inbound ocean freight operations, managing the end-to-end movement of cargo from suppliers to final delivery locations. Acting as a control tower and single point of contact, this role oversees logistics providers, ensures shipment visibility, drives operational excellence, supports compliance requirements, and delivers cost-efficient transportation solutions while maintaining high service levels.

Key responsibilities

• Manage inbound ocean freight operations from purchase order planning through final delivery.
• Coordinate shipment planning, booking activities, and container utilization optimization.
• Oversee relationships with carriers, freight forwarders, customs brokers, and logistics partners.
• Monitor shipment milestones and proactively manage delays and exceptions.
• Ensure documentation accuracy, trade compliance, and customs readiness.
• Coordinate destination handling, inland transportation, and delivery scheduling.
• Track freight costs, validate invoices, and identify cost-saving opportunities.
• Prepare KPI reports and support continuous improvement initiatives.

Who we are looking for:

Someone with:

• Experience in ocean freight, logistics, supply chain, or freight forwarding operations.

• Knowledge of ocean transportation, customs procedures, Incoterms, and shipping documentation.

• Strong stakeholder management and communication skills.

• Analytical mindset with experience monitoring KPIs and logistics performance.

• Ability to resolve operational issues and manage exceptions in a fast-paced environment.

• Proficiency with TMS, ERP systems, and visibility platforms.

• Continuous improvement and customer-focused approach.

• Data driven and cost-efficient mindset, being able to understand complex scenarios and drive desired outcomes.

• Business oriented approach, understanding the impact of your decisions on our customers.

• Fluency in English, both written and spoken.

• RPO

• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests.