About this role
About the Role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by taking a proactive approach to discovering customers’ needs, processing day-to-day transactions, nurturing long-standing relationships, contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, and being a technology expert by introducing clients to our mobile banking applications and helping them manage their banking needs. What You'll Do
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, and contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
- Take a proactive approach to discovering customers’ needs and listen to understand what they are asking for
- Process day-to-day transactions
- Nurture rich, long-standing relationships
- Identify and fulfill simple sales opportunities
- Introduce clients to mobile banking applications and assist them to better manage their banking needs What We're Looking For
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers Compensation & Benefits
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career development