About this role
Job title: Customer Experience Associate
About the Role
As a Customer Experience Associate, you are the face, character and heart of our branches. You will help customers achieve their financial goals by delivering exceptional service, understanding needs, and guiding them through digital and self-service banking options. This role sits at the heart of the Canadian Banking Branch network, balancing customer care with achieving simple sales opportunities and branch targets.
What You'll Do
- Build strong customer relationships and deliver excellent customer service
- Proactively discover customer needs and listen to understand what they are asking for
- Process day-to-day transactions
- Nurture long-standing relationships
- Identify and fulfill simple sales opportunities to contribute to branch targets
- Introduce clients to mobile banking applications and help them manage their banking needs
- Be a technology advocate, helping customers embrace digital tools and self-service options
What We're Looking For
- Proven customer service skills through work or community involvement
- Willingness to assist in a professional, friendly and efficient manner
- Availability to work a flexible schedule
- Comfort in simple sales situations
- Strong technical skills and the ability to promote digital and self-service banking options
Compensation & Benefits
- Competitive compensation and benefits package
- Internal training to support career growth and development
- Opportunities for professional development and advancement
- Recognition for high performance
- Leadership support through meaningful development conversations and ongoing training to enable faster advancement
- A chance to make a difference in our communities