About this role
About the Role
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for Processing day to day transactions Nurturing rich, long-standing relationships Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs What You'll Do
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
- Take a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Process day to day transactions
- Nurture rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Be a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs What We're Looking For
- Have proven customer service skills through work or community involvement
- Willing to assist in a professional, friendly and efficient manner
- Available to work a flexible schedule
- Comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers Compensation & Benefits
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers.
- A rewarding career path with diverse opportunities for professional development.
- Internal training to support ongoing learning.