About this role
About the Role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank prioritizes helping customers achieve their financial goals. You will deliver exceptional service throughout the customer’s journey and connect with customers in a relatable way. What You'll Do
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
- Be a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs What We're Looking For
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
- In this role you will: Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed Nice to Have
- Internal training to support your career growth and enhance your skills Compensation & Benefits
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills