About this role
About the Role The Customer Experience Associate at Mulberry Centre Branch in Burnaby, BC, represents the face and heart of the branch. The role focuses on delivering exceptional service, discovering customer needs, processing day-to-day transactions, nurturing long-standing relationships, and promoting digital banking solutions to help customers manage their finances. What You'll Do
- Take a proactive approach to discovering customers’ needs and listening to understand what they are asking for
- Process day-to-day transactions
- Nurture rich, long-standing relationships
- Contribute to the branch’s targets by identifying and fulfilling simple sales opportunities
- Be a technology expert and introduce clients to mobile banking applications to help them manage their banking needs What We're Looking For
- Proven customer service skills from work or community involvement
- Ability to assist in a professional, friendly, and efficient manner
- Availability to work a flexible schedule
- Comfort with simple sales situations
- Strong technical skills and the ability to promote digital and self-service banking options Compensation & Benefits
- Opportunity to join a forward-thinking organization with a collaborative team of innovative thinkers
- Rewarding career path with diverse opportunities for professional development
- Internal training to support development