About this role
About the Role As a Customer Experience Associate, you are the face and heart of our branches, helping customers achieve their financial goals. You’ll provide exceptional service throughout the customer journey, proactively identifying needs, processing day-to-day transactions, nurturing long-standing relationships, and contributing to the branch’s targets by identifying simple sales opportunities. You’ll also act as a technology expert, introducing clients to our mobile banking applications and helping them manage their banking needs. What You'll Do
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based environment and contribute positively to a team-oriented culture
- Demonstrate an eagerness to learn and determination to succeed
- Process day-to-day transactions
- Introduce clients to our mobile banking applications and assist them to better manage their banking needs What We're Looking For
- Proven customer service skills through work or community involvement
- Willingness to assist in a professional, friendly and efficient manner
- Available to work a flexible schedule
- Comfortable in simple sales situations
- Strong technical skills and ability to promote digital and self-service banking options to our customers Compensation & Benefits
- Internal training to support your career development
- Diverse opportunities for professional development
- Collaborative, forward-thinking team and inclusive culture