Customer Experience Associate - Full-Time

The Staff Pad has partnered with a reputable, family-owned distributor of low-voltage electronics to hire an experienced Customer Experience Associate for their Lenexa, KS location.

This role plays an important part in supporting customers, enabling sales, and keeping day-to-day branch operations running smoothly.

Reporting to the Branch Manager, the Customer Experience Associate is central to branch operations, blending customer service, sales support, and warehouse operations into one dynamic role.You’ll serve as a key link between customers, sales, vendors, and internal teams, helping ensure seamless experience and efficient branch operations.

Schedule: Full-Time

What You’ll Do

• This is an active role in a fast-paced showroom and warehouse
• environment.

Key Responsibilities

• Customer Service

• Assist

• customers in person and over the phone with orders, quotes, and inquiries

• Manage

• returns, exchanges, and warranty claims

• Communicate

• proactively to resolve issues quickly

• Sales Support

• Qualify

• and route inbound leads (calls, email, web, walk-ins)

• Maintain

• accurate CRM/ERP records and follow-ups

• Prepare

• quotes and support the sales process through close

• Operations & Process

• Maintain

• organized systems, tools, and documentation

• Support

• vendor coordination and onboarding efforts

• Identify

• inefficiencies and suggest improvements

• Warehouse Support

• Pick,

• pack, ship, receive, and stock inventory

• Maintain

• a clean, safe showroom and warehouse

• Step

• in as needed to keep operations running smoothly

• What We Are Looking For

• Education and Experience

• High

• school diploma or equivalent; college/associate degree preferred

• Experience

• in customer service, inventory, or ERP systems

• Experience

• with Microsoft Office and CRM systems

• Additional Skills and Attributes

• Strong

• communication, organizational, multitasking and prioritizing skills

• Attention

• to detail with a strong sense of urgency

• Self-motivated, quick to learn, dependable and accountable

• Ability

• to lift up to 70 lbs occasionally

• Why this Opportunity?

• Competitive

• pay + performance incentives

• Profit

• sharing & retirement (SEP IRA)

• Medical,

• dental, and vision benefits

• Growth

• opportunities and promote-from-within culture

• If

• you’re someone who enjoys being hands-on, building strong relationships, and

• taking pride in getting things done right, this is an opportunity to become an

• essential part of a growing team. You’ll have the chance to make a meaningful

• impact, grow your skills, and build a rewarding career in a supportive,

• family-oriented environment.

• Bring your energy, initiative, and customer-first

• mindset—and grow with a company that values your contribution. Apply today!