Customer Experience Associate - Colby Village, NS (22.5 Hours / Week)
About this role
About the Role As a Customer Experience Associate, you are the face, character, and heart of our branches. You will deliver exceptional service, proactively identify customer needs, process transactions, and nurture relationships while helping customers achieve their financial goals. You’ll also introduce clients to mobile banking and digital self-service options to support their banking needs. What You'll Do
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based environment and contribute to a team-oriented culture
- Demonstrate eagerness to learn and determination to succeed
- Proactively discover customer needs and listen to understand what they are asking for
- Process day-to-day transactions
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