About this role
About the Role As a Customer Experience Associate, you are the face, character, and heart of our branches. You will deliver exceptional service, proactively identify customer needs, process transactions, and nurture relationships while helping customers achieve their financial goals. You’ll also introduce clients to mobile banking and digital self-service options to support their banking needs. What You'll Do
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based environment and contribute to a team-oriented culture
- Demonstrate eagerness to learn and determination to succeed
- Proactively discover customer needs and listen to understand what they are asking for
- Process day-to-day transactions
- Promote digital and self-service banking options to customers
- Be a technology expert and assist clients with mobile banking What We're Looking For
- Proven customer service skills through work or community involvement
- Willingness to assist in a professional, friendly and efficient manner
- Availability to work a flexible schedule
- Comfortable in simple sales situations
- Strong technical skills and the ability to promote digital and self-service banking options Compensation & Benefits
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career development