About this role
Job title: Customer Experience and Wine Club Manager
About the Role The Customer Experience and Wine Club Manager is responsible for delivering exceptional guest experiences, managing the tasting room operations, and growing the winery's wine club membership. You will lead a team to create memorable visits and drive member engagement and sales.
What You'll Do
- Lead front-of-house guest experiences and tasting room operations
- Manage wine club onboarding, renewals, and member communications
- Collaborate with sales and marketing to promote events and promotions
- Train and mentor staff on service standards
- Analyze guest feedback and implement improvements
What We're Looking For
- Experience in hospitality or wine industry preferred
- Strong communication, leadership, and customer-service skills
- Ability to multitask in a fast-paced environment
- Passion for wine and guest experience
Nice to Have
- Knowledge of wine club operations and CRM tools
- Experience in event planning or guest services
Compensation & Benefits
- Salary not disclosed; full-time position
- Benefits not specified