Customer Engineer

Volt is immediately hiring for Customer Engineer in Columbus, IN - Hybrid

As a Customer Engineer, you will:

• Applies and supports the improvement of processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Global Customer Engineering (GCE) required to support the processes and enable high-quality decision making.
• Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs.
• Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization, and quality.
• Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver product technical information, manage product specifications, communicate product change information, conduct installation issue resolutions, and facilitate customer requests.
• Applies in-depth product, application, and market knowledge to support Original Equipment Manufacturer product selection and equipment design.
• Translates customer needs and “voice of the customer” into functional product requirements.
• Serves as customer/market advocate inside during participation in new product development programs, design reviews, and product change request processes.
• Ensures products are applied and installed correctly to meet customer system requirements.
• Assures installation quality by validating prototype machine performance and ensuring installations meet requirements.
• Owns problem resolution for moderately complex components, products, systems, subsystems, or services with a greater degree of technical complexity and ambiguity over the entry level engineer level and with greater accountability to the project team.
• Provides independent execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.

Duration – 06 months

You will need the following to succeed in this role:

• Customer/Field Engineering
• Product integration and installation
• OEM integration
• Product selection and equipment design
• Technical problem troubleshooting and resolution
• Product specifications and technical documentation
• Customer technical support
• Application Engineering
• Product/system requirements
• Prototype machine performance validation
• New Product Development / NPI
• Design reviews and product change processes

Preferred skills and experience:

• Experience working directly with OEMs
• Experience with Subject Matter Experts (SMEs) and VPI teams
• Experience with Advisor
• Global Customer Engineering (GCE)
• Product/application/market knowledge
• Experience translating Voice of Customer into product requirements

Pay range: $40.00 - $45.00/ hr

Qualified candidates should apply for immediate consideration.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact the employer.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with applicable laws.

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