Customer Engineer Thermal

Job Title: Customer Engineer Thermal

Short Description for Internal Candidates

Responsible for start ups, maintenance, and emergency repairs of Vertiv Benelux B.V. environmental products, as well as other contracted systems. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor.

Description for Internal Candidates

Responsible for start ups, maintenance, and emergency repairs of Vertiv Benelux B.V. environmental products, as well as other contracted systems. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor.

RESPONSIBILITIES

• Respond, in a professional manner, to all assigned service calls while on duty
• Read, understand, and comply with all procedures outlined in the Field Procedure Manual
• Perform all work in a safe manner, and in accordance with established company safety policy
• Ensure spare parts are properly accounted for using established parts procedures
• Assist in ensuring that the PM Completion rate is maintained at a min. 90%
• Assist Call control to schedule, plan and complete start ups using established work flow procedures
• Keep Call Control informed of your schedule and the status of all open jobs
• Maintain the accuracy of the customer listing by reporting errors with the Site Change Form
• Close in WFS daily paperwork in a timely, accurate and complete manner + submit weekly paper work in the same manner
• Report sales or service leads to the proper department
• Support company vision and management decision
• Use email and other office based programmes
• Ensure that all ISO 9001:2000 agreed processes are followed
• As a User, comply with the Company’s ITC policy
• The employee ensure that any activity, task and responsibility required by role in terms of [Export Compliance], [Import Compliance], [EU Arrivals and Despatching], as well as [Supply Chain Security] is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itself

QUALIFICATIONS

• City and Guilds in Refrigeration, Refrigerant Safe Handling & Air Conditioning OR BTEC

• Computer Literate

• Previous environmental service experience essential

• Excellent customer service skills

• Self starter, ability to effective plan, organise, and manage time effectively

• Valid driving license

• PHYSICAL & ENVIRONMENTAL DEMANDS

• A significant amount of after hours and weekend work, frequently scheduled with little notice

• Travel + possible some works may require an element of over night stay (hotel)

• Heavy lifting required (35 kg)

• Participate on the 24/7 on call rota

• May be required to travel abroad from time to time

• You will be supplied with a Company uniform, which must be worn at all times while working

• Product training is provided

• Company car/van

• Pension scheme

• Door to door travel paid

• All tooling provided to include phone pager & laptop

• About Us

• The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

• OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

• OUR STRATEGIC PRIORITIES

• High-Performance Culture

• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

• VERTIV BEHAVIORS

• Own it

• Act with urgency

• Foster a customer-first mindset

• Think big and execute

• Lead by example

• Drive continuous improvement

• Learn and seek out development

• Promote transparent & open communication

• About Vertiv

• Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

• Equal Opportunity Employer

• Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join

• Job Info

• Job Identification

• 20260186

• Job Category

• Field Service

• Posting Date

• 10/21/2026, 08:43 AM

• Locations

• Netherlands

• Belgium