Customer Engagement Consultant

Trans Union LLC

Customer Engagement Consultant

Chicago, IL, US • Posted 17 hours ago • Updated 17 hours ago

Full Time

On-site

USD $72,300.00 - 105,000.00 per year

Trans Union LLC

Fitment

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Job Details

Skills

• Privacy

• Global Delivery

• Customer Engagement

• Functional Requirements

• Data Management

• Customer Facing

• Communication

• Problem Solving

• Conflict Resolution

• Decision-making

• Management

• Reporting

• Financial Services

• Direct Marketing

• Data Processing

• Extract

• Transform

• Load

• Workflow

• Attention To Detail

• Organizational Skills

• Taxes

• Value Engineering

• Legal

• FSA

• Career Counseling

• Insurance

• Coaching

• Finance

• Law

• LOS

• Recruiting

• Immigration

• SAP BASIS

• Business Operations

• Training

• Sales

• Payments

• Professional Development

• Collaboration

• Privacy

• Global Delivery

• Customer Engagement

• Functional Requirements

• Data Management

• Customer Facing

• Communication

• Problem Solving

• Conflict Resolution

• Decision-making

• Management

• Reporting

• Financial Services

• Direct Marketing

• Data Processing

• Extract

• Transform

• Load

• Workflow

• Attention To Detail

• Organizational Skills

• Taxes

• Value Engineering

• Legal

• FSA

• Career Counseling

• Insurance

• Coaching

• Finance

• Law

• LOS

• Recruiting

• Immigration

• SAP BASIS

• Business Operations

• Training

• Sales

• Payments

• Professional Development

• Collaboration

• Summary

• TransUnion's Job Applicant Privacy Notice

• Personal Information We Collect

• Your Privacy Choices

• Team Overview

• Our Global Delivery team partners closely with TransUnion's strategic and high-value customers to understand their business needs and support successful delivery of solutions such as prescreen, analysis, and portfolio review services. The team works cross-functionally with Sales and other internal partners to translate customer requirements into effective solutions while supporting some of TransUnion's key revenue-generating products and customers.

• This role reports directly to a Senior Manager within the Customer Engagement division. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

• Role Overview and Core Responsibilities

• Experience translating business, technical, and functional requirements and collaborating with technical teams to support customer and business needs.

• Demonstrated experience managing multiple assignments, prioritizing workloads, and meeting expectations in a fast-paced environment.

• Familiarity with data capture, data management, or related data-processing activities.

• Strong customer-facing experience and the ability to communicate effectively with both technical and nontechnical audiences.

• Required Knowledge and Experiences

• A bachelor's degree or equivalent relevant work experience, preferably within the financial services industry.

• Excellent communication and interpersonal skills, including the ability to explain technical concepts in clear, nontechnical language.

• Experience working with internal and external customers and collaborating effectively with technical partners.

• Strong problem-solving and decision-making skills, with the ability to work independently and manage competing priorities in a fast-paced, frequently changing environment.

• Experience working with data, with strong organizational skills and attention to detail.

• Required Technical Skills

• Working knowledge of ETL, or Extract, Transform, and Load, concepts and processes.

• Experience capturing, reviewing, organizing, and working with data.

• Ability to understand technical requirements and translate them into clear, actionable information.

Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

• Experience in credit reporting, financial services, or direct marketing industry.
• Familiarity with data-processing and ETL workflows.
• Strong attention to detail and organizational skills.
• Ability to adapt and work effectively in a fast-paced environment.

Benefits that support every part of your life:

• At TransUnion, we design benefits to help you feel well, do well, and plan well-from day one.

• For Your Health: Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Tax-advantaged HSA and FSA accounts available.

• For Your Protection: Company-paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short- and long-term disability. Optional legal plan, pet insurance, and travel accident coverage.

• For Your Family: Adoption assistance and fertility planning coverage, caregiver support, Dependent Care FSA with possible employer match, complimentary Care@Work membership, and paid parental leave with a gradual return option.

• For Your Future: 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Financial wellness resources, career coaching, and optional long-term care insurance.

• For You: Tuition reimbursement, flexible time off, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events.

• For Your Wellness: 24/7 support including professional therapy, coaching, and emotional well-being programs, plus guided meditation and resources for physical, mental, social, and financial wellness.

• We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with disabilities and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request.

• Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

• TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

• Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.

Pay Scale Information:

• The U.S. base salary range for this position is $72,300.00 - $105,000.00 annually. The salary range reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on factors such as education, training, work experience, job-related skill set, location, and market considerations. Regular, full-time non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be eligible for long-term incentives and other payments based on applicable company guidance.