Customer Engagement Advocate

Job title: Customer Engagement Advocate

Location: Dallas, TX | USA | Full-time Onsite

Start Date: Monday, October 19th, 2026

Compensation: Starting at $20.00-$24.00/hour based on experience + a $1,500 sign-on bonus, plus a competitive monthly bonus program — top Care Advocates can earn up to an additional $1,200/month.

Shift Schedules:

• Monday-Friday, no weekends
• 6-week onsite training program, Monday-Friday, 8:30 AM-5:30 PM (paid at your regular rate)
• After training, you’ll be assigned a 9-hour shift within a 7 AM-8 PM window

This is a 100% onsite position.

A Customer Engagement Advocate (CEA) – similar to a patient advocate or customer service coordinator – handles creating a concierge, white glove level experience for members by navigating them through the surgical process. As the company’s face to our members, the CEA plays a critical role in the success of the business by developing high-quality relationships and creating memorable experiences. A critical aspect of our CEA role is engaging and selling the value of our service to every member. Successful CEAs will not only engage new members but will always look to go the extra mile to make all members navigating complexities of surgery feel supported and valued. Must have ability to operate in a fast-paced environment centered around customer excellence over all things. If you are passionate about helping others and making a difference within the healthcare space, this role offers rewarding opportunity to positively impact the lives of our members and their families.

What a day in the life looks like:

• Provide phone-based support to members in a fast-paced service center environment.
• Deliver white glove service by creating a concierge-style experience for each member.
• Educate members on the surgical process, available incentives, and program benefits.
• Assist with provider selection and coordinate with physician offices to streamline care.
• Answer questions with clarity and compassion, ensuring members feel valued and supported.
• Proactively engage new members while maintaining strong relationships with existing ones.
• Consistently go the extra mile to help members navigate the complexities of surgery

Requirements

• High school diploma required; Bachelor’s degree in healthcare administration, social services, public health, or related field preferred
• 1-3 years’ experience in a customer service, service center, and/or sales enablement role
• Ability to work effectively in a team environment
• Strong written and verbal communication skills
• Strong critical thinking and problem-solving skills
• Ability to organize work activities to meet deadlines
• Bilingual (Spanish & English) preferred

In addition to a competitive compensation package and career growth opportunities, we offer these Wellness Benefits:

• $1,500 sign-on bonus

• Parking Reimbursement – $150/month

• Onsite Paid Training

• Medical, Dental, and Vision Insurance

• Short & Long Term Disability

• Life Insurance

• 401k with company match

• Paid Time Off

• Paid Parental Leave

• Free onsite Gym membership

• Equal Opportunity Employer

• We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.

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