Customer Enablement Manager

Customer Enablement Manager

Asana

Job Overview

Location

Remote

Salary

USD 147,000 - 167,000 annual

Employment Type Full-time

Work Arrangement Remote

Sector Information Technology & Software

Experience Level Senior (5-8 years)

Application Deadline November 10, 2026

About the Company

Asana is a leading platform designed for human and AI collaboration, empowering millions of teams globally to achieve their most critical goals more efficiently.

Recognized for its excellence in workplace culture and innovation by Fast Company, Forbes, and Gartner, Asana has been consistently named to Fortune's Best Workplaces for over seven years. The company fosters an exceptional office-centric culture while embracing hybrid work models to ensure seamless collaboration among its international team members.

With a presence in over 13 offices worldwide, Asana actively seeks individuals passionate about developing technology that drives positive global change and cultivating an inclusive environment where everyone feels a sense of belonging. The company is committed to supporting its employees' professional growth and well-being, ensuring a culture of respect and value for all.

Job Description Asana is seeking a highly skilled Customer Enablement Manager to join our dynamic team. In this crucial role, you will partner with complex enterprise clients, guiding them through transformative changes to optimize their work processes.

You will manage a portfolio of strategic accounts, delivering essential enablement activities. This includes in-depth discovery, workflow consultation, strategic guidance, and scalable education programs designed to accelerate adoption and achieve measurable business outcomes.

Collaborating closely with Customer Success, Sales, and Services teams, you will identify customer priorities, diagnose adoption barriers, and propose effective strategies. Your expertise will help organizations embrace new workflows and leverage AI-powered solutions.

As a senior individual contributor, you will act as a trusted advisor to both customers and internal stakeholders. You will navigate intricate stakeholder environments and contribute to the continuous improvement of Asana's Customer Enablement practice.

This is a remote position based on the West Coast, open to candidates residing in Pacific or Mountain Standard time zones.

Required Skills

• Customer EnablementCustomer SuccessStrategic ConsultingImplementationChange ManagementProfessional ServicesSaaSEnterprise Customer EngagementsConsultative SkillsStakeholder ManagementFacilitationCommunication SkillsProject ManagementPortfolio ManagementCommercial AcumenProduct CuriosityTechnical CuriosityData AnalysisCross-functional Influence

Key Responsibilities

• Develop a deep understanding of customer business priorities, operating models, and ways of working.
• Lead discovery sessions with complex stakeholders and translate customer challenges into clear recommendations for workflow, enablement, and adoption strategies that drive measurable business value.
• Independently manage complex enterprise engagements within your portfolio of strategic customers, from discovery and planning through delivery, measurement, and follow-through.
• Navigate ambiguity, competing priorities, and multi-stakeholder environments while keeping engagements aligned to customer and account outcomes.
• Help customers rethink how work gets done by translating Asana and AI capabilities into practical, scalable use cases.
• Guide customers through the people, process, and behavior change required to successfully adopt new ways of working.
• Design and facilitate workflow consultations, strategic workshops, enablement programs, and executive-level conversations for diverse audiences.
• Adapt your approach based on customer maturity, organizational complexity, and desired outcomes.
• Use adoption, engagement, and efficacy data to assess whether enablement is driving meaningful behavior change and business outcomes.
• Identify trends, adjust engagement strategies, and use insights to strengthen customer plans and CEM programs.
• Identify risks, expansion opportunities, and new use cases through your customer engagements.
• Partner with account teams to connect adoption and enablement strategies to retention, expansion, and long-term customer value.
• Influence cross-functional partners and contribute to improvements in programs, processes, playbooks, or customer strategy beyond your own individual accounts.
• Mentor others, share expertise, and help raise the quality and consistency of the broader team's work.

Qualifications

• 6+ years of experience in customer enablement, customer success, strategic consulting, implementation, change management, professional services, or a related customer-facing role, ideally within SaaS.

• Demonstrated experience independently leading complex enterprise customer engagements that combine discovery, consultation, facilitation, and enablement to drive adoption, behavior change, or business transformation.

• Strong consultative skills with the ability to uncover root causes, synthesize complex information, challenge assumptions constructively, and translate ambiguity into clear recommendations and action plans.

• Experience engaging and influencing senior and executive stakeholders, including navigating competing priorities and building alignment across diverse stakeholder groups.

• Excellent facilitation and communication skills, with the ability to lead strategic conversations and high-impact sessions for audiences ranging from practitioners to executives.

• Strong project and portfolio management skills, with a track record of independently managing multiple complex customer engagements and driving work forward without significant oversight.

• Strong commercial acumen and an understanding of how adoption, customer value, retention, expansion, and organizational change are connected.

• Strong product and technical curiosity, with the ability to quickly develop expertise in new technology and translate AI and workflow capabilities into meaningful customer use cases.

• Data-informed and outcomes-oriented, with experience using customer signals and metrics to evaluate impact, identify risks, and adjust strategy.

• Proven ability to influence cross-functional partners and contribute to improvements in programs, processes, playbooks, or customer strategy beyond your own individual accounts.

• Comfortable operating in a fast-moving and ambiguous environment, exercising strong judgment, prioritization, and ownership.

• Collaborative teammate who actively mentors others, shares expertise, and helps raise the quality and consistency of the broader team's work.

• Commitment to building teams with diverse backgrounds, perspectives, and skills.

• Benefits & Perks

• Comprehensive compensation package

• Equity

• Sales incentive pay (for most sales roles)

• Mental health, wellness & fitness benefits

• Career coaching & support

• Inclusive family building benefits

• Long-term savings or retirement plans

• In-office culinary options to cater to your dietary preferences

• About This Role

• In the dynamic landscape of enterprise SaaS, the demand for expert customer enablement is surging. This role is pivotal for driving adoption and maximizing ROI for complex enterprise clients. You will leverage industry-specific keywords such as workflow consultation, change management, AI-enabled workflows, and strategic enablement. Your impact will directly influence customer retention, expansion, and overall organizational growth, positioning you as a key contributor to Asana's success in transforming how businesses operate.

• Who Should Apply

• How to Stand Out When Applying

• Posted Date

• October 28, 2026

• View original job posting