Customer Director

About the Role The Customer Director will lead strategic customer relationship management and business development, driving satisfaction, loyalty, and profitability across cross-functional teams in the US market. You’ll work with Sales, Tendering, and Project Management to champion a customer-centric culture and contribute to negotiations during tender activities. What You'll Do

• Grow business by selling existing or new products to existing customers to maximize revenue and profits.
• Act as the main point of contact for customers and the primary authority on all customer issues.
• Secure and regularly measure customer satisfaction.
• Contribute to negotiations during the tender phase.
• Partner with Project Managers to ensure successful project execution.
• Lead commercial discussions to resolve issues that protect business interests and maintain customer satisfaction.
• Apply ALSTOM ethics and compliance in all selling and customer management activities.
• Identify new business opportunities with customers, understand their needs, and gather key data, including budgets.
• Lead the Business Opportunity Review (BOR), Go/No Go, and Tender Review Meetings (TRM).
• Collaborate with cross-functional teams to foster a customer-centric culture and achieve strategic business development goals. What We're Looking For
• Degree in Engineering, Business Administration, or related field.
• 10+ years of experience in customer relationship management, strategic account management, and project management.
• Proficiency in identifying business opportunities, gathering customer insights, and value-selling.
• Strong knowledge of project execution, profitability/business financials.
• Proven ability to lead negotiations.
• Experience with complex tender management.
• Ability to foster a customer-centric culture and ensure customer satisfaction.
• Strong communication and interpersonal skills.
• Skilled in contributing to cross-functional team success during project execution phases.
• Resilience and adaptability to manage complex customer portfolios and deliver results. Compensation & Benefits
• Salary range: 225-275K per year.
• Dynamic and inclusive working environment with opportunities for growth and skill development.
• You’ll also work with a diverse portfolio of customers and contribute to Alstom’s strategic growth.