Customer Data Migration Lead

Job title: Customer Data Migration Lead

Role You'll Play

• Lead the migration of customer data to Playlist and make sure data mapping is accurate
• Partner with Engineering and Product to resolve data issues and configure the system correctly for each client
• Test data mapping in the Playlist platform, spot bugs, and flag them for internal resolution or customer follow-up
• Guide customers in aligning their business objectives with their Playlist products, using our implementation framework and best practices
• Build customer trust and confidence with first-hand product knowledge, and solve problems using product and onboarding logic
• Provide training and implementation support that meets department expectations, procedures, and KPIs
• Work with teams and leadership to resolve customer escalations, keeping communication responsive and professional
• Keep customer account records accurate using department tools and processes

Experience You Bring

• 2+ years of customer service experience
• Training or teaching experience (preferred)
• Strong time management and organizational skills, with a track record of meeting internal and external deadlines
• Clear, professional verbal and written communication for a wide range of audiences
• Active listening skills to understand and solve customer questions
• Ability to write clear procedures in response to customer questions
• Knowledge of current wellness industry practices, or the ability to learn quickly in real time
• Comfort with web and mobile technologies, and familiarity with CRM tools, Microsoft tools, and internet-based software (preferred)

Compensation

It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $58,350 to $77,800. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.