Customer & Claims Coordinator (bilingual)

Customer & Claims Coordinator (bilingual) Location: Tampa, FL 33607 (On-Site)

Schedule: Monday – Friday, 9:00 AM – 5:30 PM (Note: After training, shifts may vary between 8:00 AM – 8:00 PM)

Compensation: Starts at $18.00/hr (Earn up to $20.50/hr within 90 days)

We are hiring immediately for Customer & Claims Coordinators to join our team in Tampa. This role offers hands-on training, a clear structured path to higher compensation, and long-term career growth within our organization.

Compensation & Financial Growth

• Starting Rate: $18.00/hour
• Training Milestones: $0.50/hour increase for each completed milestone across 3 training stages.
• Permanent Conversion: Additional $1.00/hour increase upon successful conversion (approx. 90 days).
• Earning Potential: Reach $20.50/hour within your first few months.

Primary Job Responsibilities

• Customer Care: Answer inbound calls, emails, and live chats to assist policyholders with coverage questions, general inquiries, and issue resolution.
• Account Maintenance: Update contact details, process policy changes, assist with portal onboarding, and help retain accounts.
• Claims Support: Intake initial loss details for new claims, route files to adjusters, and provide policyholders with timely status updates.
• Documentation: Log all customer interactions and follow-ups accurately in the system database.

Candidate Qualifications

• Customer Service Experience
• Proven background in customer service with clear verbal and written communication.
• Bilingual Proficiency: Conversational fluency in English and Spanish is preferred (not required).
• Technical Proficiency: Ability to navigate multiple computer screens, browser tabs, and software applications efficiently.
• Reliability: Excellent attendance record and dependable transportation.
• Shift Flexibility: Ability to work shifts varying between 8:00 AM and 8:00 PM following the completion of training.

What We Offer

• 90-day structured training program designed for success.
• Clear internal progression and a promote-from-within culture.
• Comprehensive benefits package upon permanent conversion.
• Professional on-site work environment.

Responsibilities

• Inbound Call & Inquiry Management: Serve as the primary point of contact for policyholders, answering inbound calls, live chats, and emails with professionalism, warmth, and accuracy.
• Issue Resolution & De-escalation: Empathetically listen to customer concerns, troubleshoot complaints, de-escalate sensitive situations, and resolve issues on first contact whenever possible.
• General Coverage Guidance: Answer policyholders' questions regarding coverage details, deductibles, policy limits, and standard policy terms in plain, easy-to-understand language.
• Customer Care & Account Maintenance: Assist policyholders with everyday updates, including changing contact information, mailing addresses, delivery preferences, and account preferences.
• Customer Retention: Identify opportunities to improve customer satisfaction, gather feedback, and take proactive steps to retain policyholders considering cancellation.
• Customer Onboarding & Orientation: Assist new policyholders with account registration, navigate online self-service portals, and answer initial questions about their coverage.

The essential functions of this role include:

• working in a smoke free environment

Skills

• Claims Processing (1 year of experience is preferred)
• Customer support (3 years of experience is required)
• Excel (1 year of experience is required)
• Microsoft Office (3 years of experience is required)
• Spanish and English (3 years of experience is required)
• Bilingual - Spanish (3 years of experience is required)
• Career Driven (2 years of experience is required)
• Data Entry (2 years of experience is required)
• Providing customer solutions (2 years of experience is required)
• Reliability (3 years of experience is required)
• Phone etiquette (2 years of experience is required)
• Self-motivated (1 year of experience is required)
• Scheduling Appointments
• Working Independently

Qualifications

• Years of experience: 3 years

• Experience level: Experienced

• Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

• Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

• At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

• Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

• This posting is open for thirty (30) days.